Written By Luke Dixon, CIPP/E

The UK Information Commissioner (ICO) and Ofcom have published an update on their Joint Action Plan for tackling nuisance calls and messages.

They have identified a number of priority areas for 2014, including: (i) ongoing, targeted enforcement action; (ii) improving the tracing and technical assessment of nuisance calls; (iii) working better with Government to ensure effective coordinated action; and (iv) improving consumer information on how to reduce and report complaints about nuisance calls and messages.

A wide range of sectors generate nuisance calls. Calls regarding Payment Protection Insurance (PPI) claims caused the largest number of complaints (22%), followed by debt management and energy/green energy issues. The updated Joint Action Plan indicates that complaints to the ICO and Ofcom reached a peak in 2013. The number of complaints received in 2014 so far has dropped slightly, but is still quite high.
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